The following only applies to purchases made on www.rangemoors.co.uk
Dispatch Time
Once your order has been placed, please allow 7-14 days for delivery. If your item is an ex-showroom display product, it may need to be de-installed. We will ensure your appliance is packaged carefully and prepared for transit. If you require an expedited service, please call us on 01837 680068. An additional fee may be incurred for an upgraded delivery service.
Collect in store
If you want to collect your appliance, you are welcome to do so. Please ensure you contact us first to notify us of your intention and when you are planning to collect. Failure to do so may mean your appliance is not ready for collection. We cannot be held responsible for any damage of the product incurred during your own transportation.
When will my order arrive?
Once your appliance is ready to leave, we will contact you to arrange a date for delivery. Please note we cannot guarantee an exact time slot for delivery. Upon request it may be possible for the driver to phone an hour before. Unfortunately, on rare occasions a delivery maybe delayed or aborted due to unforeseen circumstances. In this instance the delivery will be re-arranged. We are unable to compensate for any loss incurred by delivery delays.
How will my order arrive? Will the appliance be delivered into my house?
Delivery will be effected by ourselves (Rangemoors) or a third party pallet delivery company. It is vital that you inform us of any potential problems which may affect delivery. This includes, but is not limited to; Access issues for Large Vehicles, Gravel, Sloping Drives, Steps etc.
You will need to make your own arrangements to bring the appliance into the house. Items are often very heavy so it is recommended you have help on hand to assist. The driver is not obliged to help with unpacking or assisting with carrying the appliance into the house. We will always attempt to deliver to a driveway or as near as possible to the property. A hard standing area must be made available for both the driver and pallet truck to operate. We will not deliver onto unstable areas (i.e. loose gravel, grass, soil or sloping areas). Pallets can only be left at the kerbside or on pavements if there are no obstructions to vehicles or pedestrians. This is done at your own risk.
We are currently unable to take away the packaging in which the goods are supplied. This includes any pallets, plastic wrap or cardboard. We would kindly ask our customers dispose responsibly.
Product information
We endeavour to ensure that all product information stated online is accurate and up to date. Manufacturers reserve the right to change product details without prior notice. It is worth noting that some dimensions are approximate and may not include things like towel rails or ash lips. Please bear this in mind, especially if you have narrow doorways or are tight for space. Images may be taken from library banks or manufacturers stock photos, and in rare circumstances may vary slightly to the final product. It is also possible for colours to appear darker / lighter under different types of lighting. Rangemoors cannot be held responsible for any inaccuracies that may occur. You can always contact us to double check any information you are concerned about.
Where a product is listed as ‘Ex-Display’ or ‘Used’, this will normally be in a showroom environment only. Most products will appear as new on arrival, but if we are aware of any minor marks / scratches we will list them. Please read descriptions carefully to avoid any disappointment.
Do I need to sign for the delivery
Yes. A signature is required on receipt of your order. Please ensure you inspect the delivery very carefully before signing. If you are not in at the agreed delivery time / date, a re-delivery charge will be required.
Damages / Shortages
As above, please ensure you inspect the goods thoroughly before signing for your order. If you notice or suspect the item is damaged, please sign accordingly. You must notify us within 24hrs (1 working day) of any damages, faults or shortages. Subsequent claims for damages or missing goods will not be accepted.
Cancellation & Returns Policy
Orders can be cancelled at any time prior to the goods being despatched. After this you can still exercise your right to cancel and return your goods, provided you notify us in writing within 7 working days of receiving your order. Once you have notified us in writing, you have 28 days in which to return the items, by any method of your choice, at your expense. Please be aware we will only refund items which are returned in perfect condition. You may, therefore, wish to consider packaging, insurance and proof of delivery when selecting your returns service. We would also kindly request you include a copy of your order confirmation in with the goods, as this will enable us to speed up the refund process. Upon safe return we will refund your purchase back onto the card to which it was purchased. Cancellations which are returned as faulty, outside these specified periods may be returned to the manufacturer for testing. In the event the goods are not deemed faulty, a credit will not be issued and you will be liable for return delivery. A full list of our terms and conditions can be found in the ‘About us’ section of the website.