We pride ourselves on our customer service. See what previous customers have had to say….
I have just ordered some parts for my Hunter Herald 5 inset multi fuel stove.
The Gentleman who took my telephone order was first rate. His manner & helpfulness was excellent I felt very much at ease with him and he could not have been more helpful or polite and what’s more he had a good sense of humour.
I will certainly use your company again and would be grateful if you would bring this email to the attention of the Management.Michael B Wren
Due to the distance from Porthleven and Winkleigh I have never visited Rangemoors showroom. As such I form my opinion of what the company is like by the conversations and communications I have had and trust that my judgement is correct when purchasing.
With my business, we offer premium products and timely customer interaction and first class service is at the top of everything we do. Key to this is the people that we employ having the right attitude and belief in wanting to deliver on our objectives. With this it means that whenever I purchase anything I am always looking and evaluating the people against these standards and I can quickly establish if someone is genuine in delivering service or not.
Given the above (not visiting your showroom) the only person I have met in person is your delivery man (Richard I think) and as first point of contact he is therefore how I confirm my opinion on Rangemoors. As with my dealings with yourself he was fantastic and in my opinion a really asset to Rangemoors, he was extremely pleasant and had a very positive approach which confirmed that I was correct in purchasing from you and gave me added confidence.
I would be grateful if you would relay my thanks to Richard, he left me feeling not only a valued customer, he left me with a smile and how I have enjoyed the whole purchase experience.
As you have gathered I am now an advocate of Rangemoors and very happy to recommend people when asked.Mr Scrivener
Now that our new Rayburn is installed and working, I am writing on behalf of both of us to thank you very much indeed for all your efforts, which have been greatly appreciated, especially in a day and age where customer service is now almost non-existent.Mr & Mrs Griffin
I bought a Glaisdale multi fuel stove through Mole Valley Farmers a few weeks ago and subsequently got a quote from yourselves (via MVF) for the flue parts. As out of pride I want to install the thing myself (retirement project!) I have spoken to your people several times today with rafts of questions, clarifications and general well intentioned pestering.
I'm a retired Director of companies ranging from Engineers, Brewers, Hotels, Manufacturers, Motor manufacturers, Retailers and all sorts in between. I want to tell you that your Charlotte Tracey is a Customer Service star. I was the Company turn-round specialist and not renowned for easy praise. She impressed me with her product knowledge, politeness and helpfulness. She gives a great impression of your Company and I can tell you I find that a rare thing.Look after her!Mr Morris
This is to let you know why I was very pleased to do business with your company. Compared with others in your field, you had the best and most easily navigated website, the best price and best shipping time. Many thanks.Mr Spurgin
Once again I wish to thank your staff for their help they gave me when I was selecting spares for my Little Wenlock MK3 stove. I have used Rangemoors over the last few years I would not contemplate using any other supplier for spares. Your deliveries are second to none. Many thanks.Mr Bamforth
I'd like to say thank you for incredible service. I ordered some Coalbrookdale parts on Tuesday of this week and they arrived the next day, and you were cheaper than other sites I had visited. So it was an excellent experience all round. Well done.C Linstrum
I wish again to complement your company on its better than excellent service. From an email enquiry, order, to goods delivery less than 48 hours.Mr Bamforth
I would just like to add to the host of your testimonials, outstanding service, prompt delivery, very courteous members of staff who helped me enormously. Would recommend to anyone.S Cade
Thanks very much for everything, your order came to me today great service will let every one know your good service. Thanks again.Mr Meehan
Can I take this opportunity to thank you and your colleagues for the prompt and very rapid service, I only ordered some replacement glass from you yesterday, and it arrived in this mornings first post. Well done and many thanks.Mr Rayment
just wanted to say 'A big pat on the back to you all'. I ordered a part for my fire on Wednesday with some urgency, and it was delivered today and my husband just fitted it. Your service is outstanding - so a big thankyou from me.D Moss
Thanks for your quick reply to my email and the subsequent taking of my order. You would not believe the runaround I've been given by other companies trying to source these parts. I'll spread the word amongst my fellow Stanley owners.Mr Walker
I received my goodies yesterday and would like to thank all your staff for their friendly service. It's been a long time since I have received such dedication. Thank you all.Mr Cormack
I would just like to thank you for the excellent service I have received with regards to my order. I shall certainly recommend your company to others.D Arthur
Just a quick note to thank you for the highly efficient and speedy manner in which this order was expedited. Ordered online on the afternoon of 22 Dec delivery in Northumberland less than 24hrs later. Very much appreciated and am happy to recommend such a first class service.Mr Cheek
Just wanted to say a really big thankyou to you. Our existing grate had just about collapsed and it was looking like we would have to do without our fire over Christmas. I have to say that when I ordered this grate two days ago I thought it would be new year before it arrived. But, it arrived today just two days after I ordered it, and considering the weather problems and proximity to Christmas I am really impressed and very grateful.J Dixon
Just a quick line to say thankyou for all your assistance and patience in getting a new baffle plate for our neighbour's Villager multi fuel burner. The baffle plate arrived and yes it is the right one and she was able to get it installed and the stove alight just in time for the very cold weather. As her enquiries locally had resulted in a 'maybe after Christmas' response, you can imagine that she is delighted.M Parker
Just a thank you for brilliant service. I ordered a replacement riddle grate for our old Little Wenlock on Tuesday afternoon, it arrived Wednesday afternoon and we were up and running again. Top notch service.Mr Corbett
Just a thank you for brilliant service. I ordered a replacement riddle grate for our old Little Wenlock on Tuesday afternoon, it arrived Wednesday afternoon and we were up and running again. Top notch service. ThanksK J Gahan
Excerpts from our guest book
Came in knowing nothing – went out feeling confident in our choices, thanks to wonderful staff.
Thank you for your patient and excellent service; knowledgeable and helpful.
Excellent customer service, both from initial phone contact to our collecting our goods. A very nice change to have such a friendly efficient service.
Love my range and my American fridge – Brilliant!
What a revelation, people who are polite knowledgeable and care. Thanks Annie will be back.
1st Class day, this is going to work!!
A big thank you to Steve and Sam for all their help and advice! Excellent customer service and a credit to your company.
Very in depth conversation with good knowledge about products. Just what we needed; we have learnt a lot today.
Excellent service, very helpful. Well worth the journey from Exeter.
Very welcoming and informative advice given by Tracey. Lovely Showroom with extensive range of stoves – thank you.
Amazingly helpful, great advice – thank you so much to Sue.
Best Showroom in the country, Annie has sold us a lovely fire. We are very pleased.
We really enjoyed our experience here! Rowan really knew her stuff and was so friendly and very experienced. Gave us great advice.
Super Super Super. Tim gave the best help ever! Ordering now.
Wonderful service from Annie and Mike. Easy from start to finish. Many thanks guys.
Super demo, the food was amazing. Rayburn is so good, asking Mum and Dad to get one!!
We came to browse – the staff very attentive but discreet. Very informative when given queries. We used to be in retail trade, we were treated how we would have treated our customer. Very pleasurable experience.